PROGRAM STAFF
Financial & Employment Coaches
Jennifer Roberts
jroberts@soundoutreach.org
253-337-1139
Estella Morales
estella@soundoutreach.org
253-719-3609
Margarita Garcia
maggie@soundoutreach.org
253-719-3743
SHIBA Volunteer Coordinator
Tami Wheeler
tami@soundoutreach.org
253-593-2111 x107
Worksource Financial Counselor
Jennifer Cram
jcram@soundoutreach.org
253-720-6443
Get to Know Our Team
Deputy Director
Jennifer Morrison
Jennifer Morrison has been working with the inspiring and amazing clients of Sound Outreach since April of 2019, thankful to collaborate with people working each day to make the world better. As our Program Manager, Jennifer assists in developing programs to support the organization’s strategic direction, as well as creates and manages long-term goals, develops budgets and operating plans, and writes program funding proposals.
Married, with three children, Jennifer spends her free time on driving adventures with her family and their dog Tater Tot, and scrapbooking.
Director of Development
Kirsten Willis
Tacoma has always been home for Kirsten. After attending Gonzaga University, she made her way back to begin a career in fund development. Working with non-profits like United Way, PCAF, Tacoma Community House and the Humane Society allowed her to learn more about the needs in our community. Now with over ten years in fundraising she is very excited to work at Sound Outreach as the Development Director. Her experience and passion to connect with donors and clients will help build a deeper community understanding of the mission of Sound Outreach.
Kirsten has also been a member of the Rotary Club of Tacoma #8 since 2010 and was recognized as the Rotarian of the Year in 2017. In 2011 she was featured as one of the 40 Under Forty by the Business Examiner.
Being raised in the Northwest, Kirsten is a huge fan of the Seahawks, Sounders and Zags basketball. She also enjoys reading and watching John Oliver each week. She lives in Old Town, and you will most likely see Kirsten walking her dog, Fitz, along Ruston Way.
Development Coordinator
Alice Shen
Born in Taiwan, Alice has called many places home—from Ohio, where she spent five years, to Taiwan, and now Washington State. Driven by her passion for helping others, Alice began her career as a therapist, focusing on creating meaningful connections and empowering individuals to build healthier habits. She has always loved working with people, a sentiment that continues to guide her career. A recent master’s graduate from the University of Washington, Alice is excited to contribute to the community and is looking forward to collaborating with everyone. She later transitioned into the nonprofit sector, where she applied her skills in marketing strategies, donor engagement, and community outreach with organizations.
Outside of work, Alice enjoys staying active, volunteering with animals, and exploring the outdoors. Whether she’s walking her husky, road-tripping with her partner, or cozying up with a good book or TV series(Call out to the true crime and horror fans), Alice thrives on both adventure and quiet moments. She finds peace in nature, often strolling through Ruston or Chambers Bay.
With her friendly and curious nature, Alice is excited to collaborate with a passionate team and make a meaningful impact.
Lead Financial Coach
Jennifer Roberts
Jennifer is a native Californian and moved to our beautiful state of Washington 5 years ago with her husband to be closer to her son and her then-future daughter-in-law. She has 30 years of banking and software development experience and has a deep understanding of credit scores, loan processes, credit card networks, and risk management. She has the desire to use her extensive background to help individuals improve their financial health and to live their best life possible.
Jennifer lives in Gig Harbor and is loving the adventure of moving to a new State. Even though it’s been 5 years, she is still wandering in search of new restaurants, cultural events, and state parks. When not working, she and her husband hike, cook, volunteer at a food bank, travel, and read. She holds an undergraduate degree and a Masters in Business Administration
Spread the word… Jennifer is here to assist clients who need our services.
Lead Employment Coach
Margarita Garcia
This is my 12th year living in the PNW and my 6th year Living in Sumner. I moved here from Charlotte NC. I have 3 kids and 2 pets that I love dearly. I enjoy gardening in my free times. Helping people in my community is something I enjoy doing. I am excited to start this new journey with Sound Outreach and look forward to working with families.
CSF Bethel Employment Coach
Estella Morales
Originally from Texas, Estella made a fresh start in Washington this past summer, bringing with her a passion for community service and personal growth. As the Employment Coach at Bethel, she leverages her background as a former educator to help individuals navigate their career journeys with confidence and purpose.
Estella is dedicated to supporting her clients through tailored coaching, skill-building, and guidance, ensuring they have the tools needed to succeed in the workforce. Her commitment to empowering others and fostering positive change in the community is at the heart of everything she does. She is excited to make a meaningful impact in her role and looks forward to helping individuals achieve their professional goals.
Outside of work, Estella enjoys exploring the beautiful Pacific Northwest, chasing breathtaking views, and discovering new places to enjoy great food. She’s also an avid reader and aims to read at least one book every month. Above all, Estella values intentional relationships with her friends and family, making meaningful connections a central part of her life.
Worksource Financial Counselor
Jennifer Cram
Jennifer Cram has lived her entire life in the PNW. She has 2 kids, ages 18 and 21. In her spare time she likes to read, spend time with her family, tinker on her 54 Chevy with her husband, and work on house projects.
She has worked in the credit unions industry in the area for close to 20 years, giving her a love and understanding for helping people.
She looks forward to her work as a Financial Coach at Sound Outreach as she gets to focus on improving overall financial habits, building financial literacy, and setting clear financial goals one-on-one with her clients.
